Shipping, Return, and Replacement Policy

1. Product Coverage

This policy applies to physical goods sold through our platform, including, but not limited to, gemstones, rudraksha, malas, bracelets, pyrite products, energized items, spiritual items, and astrology or vastu-related products.

2. Shipping and Dispatch

• Orders are usually processed and dispatched within a reasonable time, depending on product type, stock availability, customization, energizing process, and operational conditions
• Dispatch and delivery timelines are estimates only and may vary by location, courier service, public holidays, weather conditions, or other factors beyond our control
• Customers must provide accurate shipping information. Delays or losses caused by incorrect address details may not be our responsibility

3. Returns and Replacements

• Damaged, defective, or wrongly delivered items may be eligible for replacement or other suitable support, subject to verification
• Customers must report such issues within 48 hours of delivery with clear photos, unboxing evidence if available, and order details
• We reserve the right to verify the issue before approving any replacement or support request

4. Non-Returnable Items

The following items may not be eligible for return, refund, or replacement unless damaged, defective, or wrongly delivered:

• Used items
• Opened items
• Customized items
• Energized items
• Blessed items
• Size-altered items
• Specially sourced items
• Personal spiritual remedy items prepared specifically for a customer

5. Shipping Charges

• Shipping, packaging, handling, platform, and similar charges may be non-refundable unless otherwise determined by us
• In some cases, return shipping may need to be borne by the customer unless the error was from our side