Privacy Policy

1. Information We Collect

We may collect the following categories of personal and usage information, depending on the services you use:

• Name
• Phone number
• Email address
• Date of birth
• Time of birth
• Place of birth
• Gender, where relevant for the service
• Address, city, state, pin code, and delivery information where physical products are purchased
• Payment-related information, subject to payment gateway processing
• Booking details and appointment history
• Consultation details, client responses, preferences, and service history
• Uploaded documents, photos, screenshots, recordings, or other materials submitted by you
• Chat messages, emails, support requests, call details, and communication history
• Device information, IP address, app version, browser type, operating system, and general technical information
• Website and app usage data, analytics, crash logs, diagnostics, and interaction history
• Cookies, pixels, SDK data, and similar technologies, where applicable
• Subscription, membership, renewal, and transaction records, where relevant

We collect only such information as is reasonably necessary to provide, operate, improve, secure, and support our services.

2. How We Collect Information

We may collect information:

• Directly from you when you fill forms, create an account, make a booking, place an order, upload information, or contact us
• Automatically through the website, app, analytics tools, cookies, SDKs, device permissions, or technical systems
• Through payment gateways, service providers, logistics partners, or other third-party integrations connected to our platform
• Through customer support, consultations, chats, calls, messages, or email interactions

3. How We Use Your Information

Your information may be used for the following purposes:

• Providing astrology, numerology, vastu, pooja, spiritual, and related consultations or services
• Preparing personalized analysis, reports, remedies, or recommendations
• Booking, scheduling, confirming, rescheduling, or managing appointments
• Processing orders, renewals, subscriptions, and payments
• Delivering physical products and digital services
• Customer support and communication
• Sending booking confirmations, reminders, updates, invoices, support responses, and service-related notifications
• Improving our website, app, content, product offerings, and customer experience
• Monitoring technical performance, app crashes, fraud prevention, misuse detection, and platform security
• Sending newsletters, promotional offers, or marketing communications where permitted by law or where you have consented
• Legal compliance, dispute handling, internal records, operational administration, and business management

We do not sell your personal information to third parties.

4. Sharing of Information

We may share limited information with trusted service providers only to the extent reasonably necessary to operate our services, including:

• Payment gateways and payment processors
• Website hosting and cloud service providers
• App infrastructure providers
• Analytics and crash reporting providers
• Communication and customer support tools
• Delivery, shipping, logistics, or courier partners
• Account management, software, or technical service providers
• Legal, regulatory, tax, compliance, or law enforcement authorities, where required by law

These service providers are expected to process information appropriately in accordance with their own privacy policies and applicable law.

5. Data Security

We implement reasonable technical, organisational, and administrative safeguards to protect your personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction. However:

• No website, app, server, platform, or internet transmission can be guaranteed to be completely secure
• We cannot guarantee the absolute security of any information transmitted electronically or stored digitally

6. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Service delivery
• Booking and transaction history
• Customer support
• Product delivery and return handling
• Legal, tax, accounting, and compliance requirements
• Fraud prevention and dispute resolution
• Internal record keeping and operational needs
• Improvement of services and platform performance

After this period, information may be deleted, anonymised, archived, or securely retained as legally required.

7. Cookies and Similar Technologies

Our website and app may use cookies, pixels, SDKs, and similar technologies to:

• Improve user experience
• Remember preferences and session details
• Analyse traffic, app usage, and customer interactions
• Support security and fraud prevention
• Measure feature performance, service quality, and campaign effectiveness

You may manage some cookie or device permissions through your browser, app, or device settings, subject to technical limitations.

8. Third-Party Services

Our platform may contain links, payment integrations, SDKs, tools, services, or plug-ins operated by third parties. These may include:

• Payment providers
• App analytics tools
• Crash reporting tools
• Hosting providers
• Messaging and communication services
• Delivery or logistics providers
• Social media links or integrations
• App store or platform billing systems

We are not responsible for the privacy practices of independent third-party providers, and users should review their respective privacy policies where relevant.

9. User Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for certain communications where applicable
• Request that we stop using your information for specific purposes where legally permitted
• Request account deletion where accounts are offered
• Ask how your information is being collected, used, and processed

To exercise these rights, you may contact us using the details provided below.

10. Account Deletion

If our website or app allows account creation:

• Users may request the deletion of their account and associated personal information by contacting us
• Where supported, users may also be able to delete their account through an in-app option or a linked account deletion page
• Certain records may still be retained for legal compliance, fraud prevention, dispute handling, accounting, tax, or security reasons

11. Children’s Privacy

Our services are intended primarily for adults.

• Users under 18 years of age should use the services only with the involvement and consent of a parent or legal guardian
• We do not knowingly collect personal data from children in violation of applicable law

If you believe a child has submitted personal information improperly, please contact us so that we can review and take appropriate action.

12. International Processing

If any of our service providers, software tools, servers, support systems, or technical partners are located outside India, your information may be processed or stored in other jurisdictions, subject to reasonable safeguards and applicable law.

13. Consent

By using our website, app, or services, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.

Where required, consent requests and privacy-related communications may be provided clearly and plainly appropriate to the service being used.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website or app with the updated effective date. Continued use of our services after such changes means you accept the revised policy.